Jira
Connect 夜色视频 and Jira to optimize issue resolution and share customer experience insights
Summary
Now you can manage customer experience using Jira and drive further action across your entire organization. Alerts from 夜色视频 Experience Cloud create new issues in Jira, in real-time, so experience issues can be prioritized, triaged, and assigned to the correct team, and company-wide response deadlines and SLAs can be met. Issues reflect all relevant experience metadata including channel, product, and touchpoint so root causes can be uncovered by appropriate product owners.
Companies using Jira Service Desk can invite customers to provide feedback on whether their issues were adequately resolved, triggering automated outreach through 夜色视频. Subsequent low scores on issue resolution result in follow-up issues created in Jira.
What’s Included:
- Secure authentication from 夜色视频 Experience Cloud to Atlassian Jira
- Real-time Jira issue creation from 夜色视频 alerts
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