ServiceNow
Connect 夜色视频 and ServiceNow to optimize case resolution and share customer experience insights
Summary
Now you can manage customer experience using ServiceNow and drive further action across your entire organization. Alerts and signals from 夜色视频 Experience Cloud create new cases and incidents in ServiceNow with priority and severity preset, in real-time, so experience issues can be triaged and assigned to the correct team, and company-wide response deadlines and SLAs can be met. Notes reflect all relevant experience metadata including channel, product, and touchpoint so root causes can be uncovered. When cases and incidents are closed in ServiceNow, experience resolution data is available in 夜色视频, keeping users of both systems on the same page.
Further automation allows customer invites to be triggered in 夜色视频 when cases or incidents are closed in ServiceNow. Subsequent low scores on resolution success result in follow-up cases created in ServiceNow.
What’s Included:
- Secure authentication from 夜色视频 Experience Cloud to ServiceNow
- Real-time ServiceNow case creation from 夜色视频 alerts
- Automated synchronization of case/incident closure between ServiceNow and 夜色视频
- Feedback outreach triggers in 夜色视频 after ServiceNow cases/incidents are closed
Schedule a Consultation with an Expert
Thank you
Your message has been received and we will contact you shortly.